This No-Show & Waiting Time Policy explains how Basemoyes LLC handles late arrivals, waiting time charges, and situations where the passenger does not appear for their scheduled pickup.

Our goal is to offer a fair and transparent system while ensuring punctual service for all clients.

1. Complimentary Waiting Time

Basemoyes LLC provides 15 minutes of free waiting time for all bookings.

Included Waiting Time

  • Airport pickups: 15 minutes after the flight is marked “Arrived”
  • Home/Hotel pickups: 15 minutes after scheduled pickup time
  • Corporate pickups: 15 minutes

After the complimentary period ends, waiting time charges apply.

2. Waiting Time Charges

If the passenger has not entered the vehicle after the free waiting period:

  • Waiting time will be charged per minute
  • Charges depend on vehicle class and booking type
  • Waiting time is automatically added to the final invoice

If waiting exceeds a certain limit, the chauffeur may need to move the vehicle due to airport or city rules.

3. Flight Delay Protection (Airport Only)

For all airport rides:

✔️ We monitor your flight in real-time
✔️ If the flight is delayed, the pickup time automatically adjusts
✔️ No extra charges for flight delays

Passengers will not be charged waiting time until the plane has landed and the complimentary period has passed.

4. Passenger No-Show

A “no-show” is declared when:

  • The chauffeur cannot reach the passenger
  • The passenger fails to arrive at the pickup location
  • The passenger does not answer calls/messages
  • The waiting time exceeds the limit without communication

No-show charge: Full booking cost

Once a no-show is recorded:

  • The chauffeur leaves the pickup location
  • No refund is provided
  • Ride will not be rescheduled without a new booking

5. Communication Rules

To avoid no-show fees, passengers must:

  • Inform us if they need more time
  • Notify us immediately of any delays
  • Update us if terminal or gate changes occur

Communication must be done through email:
📧 info@basemoyes.com

6. Grace Policy (Case-by-Case)

Basemoyes LLC may offer flexibility when:

  • There are airport baggage delays
  • The passenger notifies us early
  • It is a corporate account in good standing

Flexibility is not guaranteed and is approved case by case.

7. Chauffeur Rights

A chauffeur may mark the ride as no-show and leave if:

  • The passenger is unreachable
  • Waiting time exceeds the allowed period
  • The waiting spot is restricted by airport/security rules
  • Passenger behavior poses risk

8. Financial Responsibility

The person who made the booking is responsible for all:

  • Waiting time fees
  • No-show charges
  • Extra fees incurred due to delays

Corporate accounts will be billed directly.