Introduction
This Payment Policy explains how payments, charges, and billing are processed when booking transportation services with Basemoyes LLC.
By completing a booking, you agree to this policy.
2. Accepted Payment Methods
Basemoyes LLC accepts the following payment options:
Online Payments
✔ Stripe (Debit/Credit Cards)
✔ PayPal
✔ Square
Offline Payments
✔ Cash (for some bookings)
✔ Bank Transfer (must be confirmed before service)
We reserve the right to request prepayment for long-distance, special events, or corporate trips.
3. Payment Timing
Depending on the service, payments may be:
✔ Fully prepaid at the time of booking
or
✔ Partially prepaid (deposit) with the remaining balance due before pickup
For VIP events, weddings, or multi-vehicle bookings, full payment may be required in advance.
4. Pricing & Quotations
All prices given by Basemoyes LLC are:
- Based on distance, vehicle type, and service duration
- Subject to real-time availability
- Subject to change without notice unless already paid
A confirmed booking with payment guarantees the selected rate.
5. Taxes & Fees
The final price may include:
- State & local taxes
- Airport fees
- Processing fees (Stripe/PayPal/Square)
- Tolls
- Extra stops
- Overtime charges
- Cleaning or damage fees (if applicable)
All fees will be clearly listed in the invoice.
6. Invoice & Receipts
After every successful booking:
- An instant email confirmation is sent
- A digital invoice/receipt is automatically provided
- Additional invoices can be requested via email:
📧 info@basemoyes.com
7. No-Show & Late Payment Fees
No-show charges:
If a passenger does not appear within 15 minutes of the scheduled pickup time, the booking will be fully charged.
Late payment:
For corporate accounts, unpaid invoices may incur:
- Late fees
- Suspension of service
- Legal collection procedures if necessary
8. Overtime & Extra Charges
Additional charges apply if:
- The trip exceeds the scheduled duration
- Waiting time exceeds 15 included minutes
- Extra stops are added
- The vehicle is upgraded due to luggage capacity
- Road conditions require route changes
Overtime is billed in increments depending on vehicle type.
9. Damage & Cleaning Fees
A fee will be applied for:
- Vomit
- Liquid spills
- Food stains
- Smoking inside the vehicle
- Damage to seats, interior, or electronics
These fees will be billed to the customer’s payment method on file.
10. Payment Security
We use encrypted systems and PCI-compliant payment processors:
- Stripe
- PayPal
- Square
Basemoyes LLC never stores full credit card details.
Your payment information is securely handled by the providers.
11. Chargebacks & Disputes
Before opening a dispute with the bank, customers must contact us directly at:
If a chargeback is filed without prior communication, Basemoyes LLC reserves the right to:
- Provide booking records and driver logs
- Provide proof of service
- Dispute fraudulent claims
Excessive or fraudulent chargebacks may lead to service termination.
12. Currency
All payments are processed in:
USD – United States Dollars
International clients are responsible for exchange fees.
13. Refunds
Refunds follow our official Refund & Cancellation Policy, which states:
- Free cancellation up to 5 days before pickup
- Non-refundable within 5 days
- No refund for no-shows
- Driver cancellations receive full refunds
Refund processing time: 5–10 business days.
14. Special Event Payments (Weddings, Conferences, VIP Bookings)
Special events may require:
- 50% deposit or full payment
- 7–14 days cancellation notice
- Non-refundable deposits
- Signed service agreement
These terms will be provided during booking.
15. Corporate Accounts
Corporate clients may qualify for:
- Monthly billing
- Custom rates
- Dedicated account manager
Invoices must be paid within agreed terms.
16. Contact for Billing Issues
For all payment or billing questions: